Effective Date: 01/4/2026

This Privacy Policy (“Policy”) governs the manner in which skylinesocksverse.in, a division of Skyline Airlink (India) PVT. LTD. (“Company”, “we”, “us”, or “our”), collects, uses, discloses, stores, and safeguards personal information of users (“User”, “you”, or “your”) who access or use the Website.

1. BUSINESS DETAILS

www.skylinesocksverse.in

• A Division of Skyline Airlink (India) PVT. LTD.
• A7, VB Udyog, St. Vincent Road
• Kochi 682018, Kerala, India
• Phone: +91 965-664-7277
• Email: skylinesocksverse@gmail.com

By accessing or using this Website, you acknowledge that you have read, understood, and agreed to this Policy.

2. LEGAL BASIS AND APPLICABLE LAW

This Policy is governed by applicable laws of India, including but not limited to the Information Technology Act, 2000, and shall be construed in accordance with the laws of the State of Kerala.

3. INFORMATION WE COLLECT

We may collect, process, and store the following categories of information:

3.1 Personal Information

• Full name
• Billing and shipping address
• Email address
• Telephone number
• Transaction details
• Customer support communications

 

3.2 Technical and Usage Information

• IP address
• Device type and browser details
• Access times and pages viewed
• Cookies and similar tracking technologies

We collect only such information as is necessary for lawful business purposes.

4. PURPOSE OF COLLECTION

Your information may be used for:

• Processing and fulfilling orders
• Managing refunds and exchanges
• Payment verification
• Fraud detection and prevention
• Customer support and communication
• Compliance with statutory or regulatory obligations
• Internal record keeping and business analysis

We do not process personal data for unlawful or unrelated purposes.

5. PAYMENT INFORMATION

All payments are processed through authorized third party payment gateways compliant with applicable security standards. The Company does not store complete debit or credit card information on its servers. We shall not be liable for acts, omissions, or security breaches attributable to third party payment processors. Users are advised to review the privacy policies and terms of such payment processors before completing any transaction.

6. DATA SHARING AND DISCLOSURE

We do not sell, rent, or trade personal information.

Information may be disclosed strictly on a need-to-know basis to:

• Logistics and delivery partners
• Payment processors
• IT and hosting service providers
• Legal authorities when required under law or court order

All such parties are obligated to maintain confidentiality and data protection standards.

7. DATA RETENTION

Personal information shall be retained only for as long as necessary to:

• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes
• Enforce agreements

Thereafter, data may be securely deleted or anonymized.

8. DATA SECURITY

The Company implements reasonable administrative, technical, and physical safeguards to protect personal data from unauthorized access, alteration, disclosure, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure. Users acknowledge and accept this inherent risk.

9. USER RIGHTS

Subject to applicable law, users may:

• Request access to their personal information
• Request correction of inaccurate data
• Request deletion where legally permissible
• Withdraw consent where applicable

Requests must be submitted in writing to skylinesocksverse@gmail.com

The Company reserves the right to verify identity before processing such requests.

10. COOKIES

The Website may use cookies to enhance user experience, analyze usage patterns, and improve functionality.

Users may disable cookies via browser settings; however, certain Website features may not function properly.

11. THIRD PARTY LINKS

The Website may contain links to third party websites. The Company is not responsible for the privacy practices or content of such external platforms.

12. CHILDREN’S PRIVACY

This Website is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

13. LIMITATION OF LIABILITY

To the fullest extent permitted under applicable law, the Company shall not be liable for:

• Unauthorized access despite reasonable safeguards
• Security breaches attributable to third party service providers
• Indirect, incidental, or consequential damages arising from data usage

14. POLICY MODIFICATIONS

The Company reserves the right to amend this Policy at any time. Revised versions shall be effective upon publication on the Website.

Continued use of the Website constitutes acceptance of the revised Policy.

15. GOVERNING LAW AND JURISDICTION

This Policy shall be governed by the laws of the State of Kerala, India.

All disputes arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Kochi, Kerala.

Effective Date: 01/4/2026

This Refund & Exchange Policy forms an integral part of the Terms of Service of Skylinesocksverse.in

1. RETURN ELIGIBILITY

Returns shall only be accepted if:

• Requested within 7 days from delivery
• Product is unused, unworn, and unwashed
• Original packaging, labels, and seals remain intact
• Valid proof of purchase is provided

Approval of returns remains at the sole discretion of the Company.

2. NON RETURNABLE PRODUCTS

The following items are strictly non refundable and non exchangeable:

• Used or worn socks
• Washed products
• Discounted or clearance items
• Customized or personalized items
• Gift cards
• Due to hygiene considerations, this clause shall be strictly enforced.

3. DAMAGED OR DEFECTIVE ITEMS

Customers must notify the Company within 48 hours of delivery and provide clear photographic evidence.

Upon verification, the Company may, at its sole discretion:

• Replace the item
• Issue store credit
• Issue refund

Failure to notify within the specified time may result in rejection of the claim.

4. REFUNDS

Where approved:

• Refunds shall be processed within 7 to 14 business days
• Refund shall be issued to the original payment method
• Shipping, COD, and transaction fees are non refundable

The Company shall not be responsible for delays caused by banks or payment processors.

5. ORDER CANCELLATION

Orders may be cancelled only prior to dispatch. Once shipped, orders cannot be cancelled.